FAQ
Everything You Need To Know
Quick answers about spins, gumball color outcomes, shipping, and support.
Order Basics
How does a spin work?
Each purchased spin releases one gumball from the machine. The color of that gumball determines your prize category. Exact contents vary by availability, so no two spin orders are exactly the same.
How are prizes determined?
Prizes are determined by the gumball color that drops from the machine for each spin. Different colors map to different item categories or reward tiers.
Can I request exact items?
Exact item requests are not guaranteed on spin outcomes.
Shipping & Support
How long does shipping take?
Orders typically ship in 2-3 business days after purchase. Once your order is on the way, tracking is provided through your order confirmation flow.
Where do you ship?
The Sweetest Spin currently ships within the United States.
Do you accept returns or refunds?
All sales are final due to random and limited-availability products. If an order arrives damaged or materially incorrect, reach out within 7 days of delivery for support review.
How can I contact support?
Email spin@sweetestspin.com and include your order details. Typical response time is 1-2 business days.